Hello Hotel is a communications app built for hotels and motels. It gives your property a shared business phone number that your whole team can use to call, text, and manage voicemail — with guest details from your PMS attached to every interaction.
When a guest calls or texts your Hello Hotel number, your team sees who they are, when they’re staying, and their full conversation history. No more missed calls, no more sticky notes, no more “who talked to the guest in room 12?”
For the product-level overview, see Hello Hotel's phone and messaging system for hotels and all features.
Call and text from a shared number. Your property gets a dedicated business phone number. Every team member can make calls and send texts from that number — guests always see the same caller ID, whether it’s you or your front desk answering.
See guest details instantly. When a guest reaches out, Hello Hotel shows their name, reservation dates, room number, and status (checking in, in house, checking out) right in the conversation. Connect your PMS once, and this context flows in automatically from that point on.
Keep a full conversation history. Every call, text, and voicemail with a guest lives in one conversation thread. If a guest texted last week, called yesterday, and left a voicemail this morning, your whole team can see the full timeline.
Manage voicemail with transcriptions. Missed calls go to voicemail. Hello Hotel transcribes each voicemail so your team can read it, decide who should respond, and follow up — all without listening to a recording.
Route calls to the right people. Set up routing rules so calls ring specific team members, ring everyone at once, or follow a sequence. Forward calls to personal cell phones when your team is away from the desk.
Stay compliant with SMS regulations. Hello Hotel handles 10DLC registration (the US carrier requirement for business texting) directly in the app, so your messages get delivered reliably.
Hello Hotel is designed for independent hotels, boutique properties, and motels — the kind of places where a small team handles everything and guests expect a personal touch. It works especially well for properties that:
Want a professional business number instead of using a personal cell
Need their whole team to see and respond to guest communications
Use Mews or Cloudbeds as their PMS
Are tired of losing track of guest requests across phone calls, texts, and voicemails
Hello Hotel is not a property management system (PMS). It doesn’t handle reservations, billing, room assignments, or housekeeping. It connects to your PMS — Mews or Cloudbeds — and uses that data to make your guest communications smarter.
It’s also not a marketing platform. It’s built for direct, one-to-one communication with guests — the kind of conversations that happen before, during, and after a stay.
You get a phone number — a real, local or toll-free number for your property
You connect your PMS once — after that, guest contacts and reservation data flow into Hello Hotel automatically
Guests call or text that number — just like any normal phone call or text message
Your team sees everything — who’s calling, their reservation details, and the full conversation history
Everyone stays on the same page — because it’s all in one place, nothing falls through the cracks
Ready to set up? Here’s the path:
Or jump straight to the Onboarding Checklist for a quick overview of all the steps.
