An organization in Hello Hotel represents your property — your hotel, motel, or management company. It’s the container for your phone numbers, team members, contacts, and conversations.
During onboarding, you’ll be prompted to create your first organization. Enter:
Organization name — your property name as you want it to appear (e.g., “The Timberline” or “Oceanview Hotel & Suites”)
Address — your property’s physical address
Logo — upload your property logo. This appears in the sidebar and helps identify your org if you manage multiple properties.
You can update all of these later under Settings → Organization.
After creating your organization, you’ll land on the org homepage. This is your starting point and shows:
Onboarding checklist — the setup steps you still need to complete
Phone numbers — the numbers assigned to your org, with quick access to each number’s conversations
Team members — who’s on the team and their roles
As you complete onboarding and start using the app day-to-day, the org homepage becomes your navigation hub for switching between numbers and checking on your team.
Hello Hotel supports multiple organizations under one account. This is useful if you:
Manage more than one property
Work as a consultant or support provider for multiple hotels
Need separate phone numbers and teams for different locations
Switch between organizations using the sidebar. Each org has its own phone numbers, contacts, conversations, and team settings — they’re completely separate.
Use your property’s real name. This is what your team sees in the app, so make it recognizable.
Upload a logo early. It makes the interface easier to navigate, especially if you’ll manage multiple properties later.
Organization settings are for admins. Only Owners and Managers can edit org details. Regular Members can view but not change these settings.
