Test Your AI lets you ask the AI a question the way a guest would and see exactly how it answers — before a real guest asks.
Opening Test Your AI
Open it from AI agent settings or from the Knowledge Base tab.
What You'll See
Type a question — "What time is check-in?", "Do you have a room this Friday for two?" — and you'll see:
The answer the AI would give
Which entries it used, with a link to fix one that's wrong
Follow-up questions work in context, just like a real conversation, up to the last ten exchanges.
Live Rates and Availability
Test Your AI checks live availability and rates the same way web chat does. If your property can't — for example, there's no PMS connected, or a Mews property has no booking engine URL set — it tells you why. See About the AI Agent.
Good to Know
Up to 30 questions an hour per person. A follow-up counts as one question.
Each question counts toward your property's AI usage. See Understanding Your Bill.
Fix the source, then test again. If an answer is wrong, the fix is almost always in your knowledge base. See Your AI Knowledge Base.
Still need help?
Use the chat widget in the app, in this help center, or on hellohotel.co, or email us at [email protected].