Missed inbound call cards include an AI-generated summary, and opening a call shows one too. Your team can prioritize callbacks without playing every recording or reading every transcript.
A typical summary captures:
Who is calling and why — the guest's name (if known) and the gist of the call
What they want — a request, a question, a complaint, a confirmation
Anything urgent — emergencies, time-sensitive issues, or asks that can't wait
Summaries are one to two sentences. The full transcript and audio are still available — the summary is meant to help you triage quickly, not replace the recording.
Inbound call cards — missed calls show a summary on the call card in the conversation thread
Call detail view — when you open a call, a generated summary appears at the top of the call details, so you can catch up on what the call was about at a glance
Voicemails don't currently show a summary. Not on the voicemail row on your dashboard, and not in the voicemail detail panel when you open one. To find out what a voicemail was about, read its transcript or play the recording.
Summaries also aren't generated for outbound calls — only for inbound ones.
Read the summary first, then decide. The summary helps you prioritize which calls need a callback now versus later.
Don't skip the audio for sensitive calls. Summaries are accurate for routine calls, but for emotional, complex, or high-stakes ones, listen to the original — tone matters.
The recording is the record. Summaries are generated automatically and aren't reviewed by anyone before you see them. If something matters, check it against the transcript or the audio. Summaries can't be edited.
Each summary draws from your Agentic AI Credits. Credits are included with every plan and reset monthly. See Understanding Your Bill.
Use the chat widget in the app, in this help center, or on hellohotel.co, or email us at [email protected].
