The New Reservation Created trigger fires when a new confirmed reservation appears in your PMS for the first time during a sync. Use it to kick off welcome sequences, send booking confirmations, or tag guests immediately when they book.
Timing. This trigger depends on your PMS sync, so it fires within seconds of the change in most cases — and within about 5 minutes if a webhook from Mews is missed. See Understanding Mews Data Sync for how sync timing works.
How It Works
When Hello Hotel syncs with your PMS (e.g., Mews) and detects a new reservation with a Confirmed status that didn't exist before, this trigger fires. It only fires once per reservation — on initial creation.
This is different from the Reservation Status Change trigger, which fires when an existing reservation's status changes (e.g., from Confirmed to Started). New reservations don't trigger a status change because there's no previous status to change from.
Configuration
No additional configuration is needed. The trigger fires on any new confirmed reservation for your organization.
Common Use Cases
Instant booking confirmation — send a "Thanks for booking!" text as soon as the reservation is created
Pre-arrival sequence — start a multi-step automation: immediately send a confirmation, then use a delay to send pre-arrival details closer to check-in
Guest tagging — automatically tag new guests (e.g., "New Booking") so other automations can pick them up
Team notifications — alert your team via SMS or webhook when a new reservation comes in
Tips
Combine with conditions to customize responses. For example, check if the guest is a repeat guest and send a different welcome message.
Pair with the Reservation Status Change trigger to cover the full guest lifecycle: New Reservation Created handles the booking, Reservation Status Change handles check-in, checkout, and cancellation.