The New Reservation Created trigger fires when a new confirmed reservation appears in your PMS for the first time during a sync. Use it to kick off welcome sequences, send booking confirmations, or tag guests immediately when they book.
When Hello Hotel syncs with your PMS (e.g., Mews) and detects a new reservation with a Confirmed status that didn't exist before, this trigger fires. It only fires once per reservation — on initial creation.
This is different from the Reservation Status Change trigger, which fires when an existing reservation's status changes (e.g., from Confirmed to Started). New reservations don't trigger a status change because there's no previous status to change from.
No additional configuration is needed. The trigger fires on any new confirmed reservation for your organization.
Instant booking confirmation — send a "Thanks for booking!" text as soon as the reservation is created
Pre-arrival sequence — start a multi-step automation: immediately send a confirmation, then use a delay to send pre-arrival details closer to check-in
Guest tagging — automatically tag new guests (e.g., "New Booking") so other automations can pick them up
Team notifications — alert your team via SMS or webhook when a new reservation comes in
Combine with conditions to customize responses. For example, check if the guest is a repeat guest and send a different welcome message.
Pair with the Reservation Status Change trigger to cover the full guest lifecycle: New Reservation Created handles the booking, Reservation Status Change handles check-in, checkout, and cancellation.
