These two triggers let you automate messages based on when a guest is arriving or departing. Set how many hours in advance you'd like the automation to run, and Hello Hotel takes care of the timing for each guest individually.
Fires a set number of hours before each guest's scheduled check-in time. Use it for pre-arrival messages like directions, parking info, or check-in instructions.
You set the Hours Before value — for example, "24" to trigger 24 hours before check-in, or "2" to trigger 2 hours before. Hello Hotel checks every few minutes for guests whose check-in time is approaching and runs the automation for each matching guest.
This trigger only applies to guests with confirmed reservations. If a guest has already been checked in (manually or automatically), they won't be included — their reservation has already moved from Confirmed to Started.
Set "Hours Before" to 24. A guest with a 3:00 PM check-in on Friday will trigger the automation around 3:00 PM on Thursday.
Fires a set number of hours before each guest's scheduled check-out time. Use it for checkout reminders, late checkout offers, or feedback requests.
Same as Check-in Upcoming, but targets guests with active stays (already checked in). If a guest has already been checked out, they won't be included.
Set "Hours Before" to 2. A guest with a 10:00 AM checkout will trigger the automation around 8:00 AM on their checkout day.
24 hours before check-in — send a pre-arrival message with directions, parking instructions, and what to expect
2 hours before check-in — send a "we're ready for you" message with door codes or check-in link
12 hours before check-out — send checkout instructions (where to leave keys, checkout time reminder)
2 hours before check-out — send a last-chance reminder or offer late checkout
Each guest triggers the automation individually based on their own check-in or check-out time — it's not a batch send like scheduled automations.
These triggers run once per reservation. If the automation misses its window (e.g., the guest was checked in before the trigger could fire), it won't retry.
Combine with conditions to make the automation smarter. For example, trigger 2 hours before check-in, then check if the guest has already completed online check-in before sending a reminder.
